Terms of Service

These terms of service govern your use of the vectornovaex website and services. By accessing our website or using our services, you agree to be bound by these terms.

Last updated: January 2026

Acceptance of Terms

By accessing or using the vectornovaex website, services, or any related applications, you acknowledge that you have read, understood, and agree to be bound by these terms of service and our privacy policy. If you do not agree to these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and vectornovaex d.o.o. Your continued use of our services indicates your acceptance of any modifications to these terms.

Description of Services

vectornovaex provides online course funnel optimization analytics services, including but not limited to:

Educational analytics implementation and configuration
Course funnel analysis and optimization
Student journey mapping and behavior analysis
Performance monitoring and reporting
Custom analytics solutions and integrations
Consultation and strategic advisory services

User Obligations

When using our website and services, you agree to:

Lawful Use

Use our services only for lawful purposes and in accordance with these terms
Comply with all applicable local, national, and international laws and regulations
Respect the rights and privacy of other users and third parties
Provide accurate and complete information when requested

Prohibited Activities

You agree not to:

Use our services for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the operation of our website or services
Upload or transmit malicious code, viruses, or harmful content
Violate the intellectual property rights of vectornovaex or third parties
Engage in activities that could damage our reputation or business

Data and Information

Ensure you have the right to share any data or information provided to us
Maintain appropriate security measures for your account and data
Notify us immediately of any unauthorized use of your account
Comply with applicable data protection and privacy laws

Intellectual Property

All content, materials, and intellectual property on the vectornovaex website and in our services are owned by or licensed to vectornovaex d.o.o. This includes but is not limited to:

Our Property

Website content, text, graphics, logos, and images
Software, applications, and analytical tools
Methodologies, processes, and proprietary techniques
Reports, analyses, and deliverables created by vectornovaex
Trademarks, service marks, and brand elements

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purpose. This license does not include the right to:

Reproduce, distribute, or create derivative works
Reverse engineer or attempt to extract source code
Remove or modify copyright notices or proprietary markings
Use our intellectual property for commercial purposes without permission

Client Data

You retain ownership of any data, content, or materials you provide to us. By engaging our services, you grant vectornovaex the necessary rights to process, analyze, and use such data solely for the purpose of providing our services.

Service Availability and Performance

We strive to provide reliable and high-quality services, but we cannot guarantee uninterrupted availability or error-free operation. Our services are provided "as is" and "as available."

Maintenance and Updates

We may perform scheduled maintenance that temporarily affects service availability
We reserve the right to update, modify, or discontinue services with reasonable notice
We may implement security patches and improvements without prior notice

Third-Party Dependencies

Our services may rely on third-party platforms, tools, or services. We are not responsible for the availability, performance, or policies of these third-party services.

Payment Terms

If you engage our paid services:

Fees are as agreed in your service agreement or proposal
Payment terms are typically 30 days from invoice date unless otherwise specified
Late payments may incur additional charges as permitted by law
All fees are exclusive of applicable taxes unless otherwise stated
Refunds are subject to the terms of your specific service agreement

Limitation of Liability

To the fullest extent permitted by applicable law, vectornovaex d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Excluded Damages

Loss of profits, revenue, or business opportunities
Loss of data or information
Business interruption or operational delays
Reputational damage or loss of goodwill
Third-party claims or demands

Liability Cap

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you to vectornovaex in the twelve months preceding the event giving rise to the claim.

Exceptions

Nothing in these terms shall limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Violations of applicable data protection laws
Any liability that cannot be excluded under applicable law

Indemnification

You agree to indemnify, defend, and hold harmless vectornovaex d.o.o., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

Your use of our services in violation of these terms
Your violation of applicable laws or regulations
Infringement of third-party intellectual property rights
Any data or content you provide to us

Governing Law

These terms of service shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law principles.

Jurisdiction

Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia.

European Union Rights

If you are a consumer resident in the European Union, you may also have rights under EU consumer protection laws, and nothing in these terms affects those rights.

Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us to resolve any disputes amicably. We are committed to working with our clients to address concerns and find mutually acceptable solutions.

Termination

Either party may terminate the use of our services or website access under the following circumstances:

Termination by You

You may stop using our services at any time
Active service agreements may be terminated according to their specific terms
You remain responsible for any outstanding fees or obligations

Termination by vectornovaex

We may suspend or terminate your access to our services if:

You violate these terms of service
You fail to pay fees when due
Your use of our services poses security or legal risks
We discontinue services with reasonable notice

Effect of Termination

Upon termination:

Your right to use our services will cease immediately
We will return or destroy your data as agreed or required by law
Outstanding obligations and liabilities will survive termination
Provisions regarding intellectual property and liability will remain in effect

Changes to Terms

We may modify these terms of service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:

Posting updated terms on our website
Sending notice to your registered email address
Providing notice through our services or applications

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised terms.

Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These terms of service, together with our privacy policy and any applicable service agreements, constitute the entire agreement between you and vectornovaex d.o.o. regarding the use of our website and services.

Contact Information

If you have questions about these terms of service or need to contact us regarding legal matters:

Email: legal@vectornovaex.world
Phone: +385 19036431
Address: vectornovaex d.o.o., Ozaljska ulica 145, 10447 Zagreb, Croatia

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